First in Providing Answers

Frequently Asked Questions - If you have any other questions, please call us.

What to do in an emergency?

If you have an emergency or are severely ill, call 911, or go to the emergency room.

Do you take walk-ins?

Patients are seen by appointment and for walk-in medical needs. For an appointment, please arrive 15 minutes early to fill out necessary paperwork. These forms are available online and can be filled out and printed, then brought to the office for your appointment.

Please bring your insurance card, and your photo ID card to all office appointments, or walk-in appointments.

Can I get a longer appointment?

Usual office visit time is 10 minutes. If your needs cannot be met in this time frame please ask for a longer appointment time.

Office visits will be limited to 30 minutes unless prior authorization has been given by the doctor for an extended appointment. Two visits for some medical problems are advised as follow-up is often essential for good medical care.

Can I see a doctor today?

First Choice Medical Care offers same day office visits by appointment whenever possible.

Waiting time may increase during times of increased medical needs, such as during times of influenza.

Which insurance companies are you associated with?

First Choice Medical Care contracts with most of the insurers that are used in the Hampton Roads Area. We accept those who have these insurance plans, and also accept cash, and credit cards. Please be ready to pay your co-payment for any insurance plan at the time of service. To expedite your checkout, you may pay your co-pay at the time you check in.

Please bring your insurance card, your photo ID to all office visits. Please let the office staff know if you have any changes in your address or phone number.

If we do not participate with your insurance plan, full payment is expected at the time of service.

Do you accept self-pay?

We will see patients who do not have insurance. Payment will be made in full at the time of service.

Will you refill my medication?

Medication refills will be offered only at scheduled office visits. If you currently have a refill on your prescription, call your pharmacy to obtain that refill. Scheduled medications will not receive any refills – you must have a pre-arranged plan with your doctor to get these medications without an office visit. Please do not call the office, or the doctor on-call for medication refills.